Tracking Information Available When
Enter your tracking ID number below and click “Track.” For tracking ID numbers ending in SG (LTxxxxxxxxxSG), choose Singapore Post. For tracking ID numbers ending in IN (EAxxxxxxxxxIN) choose India Post International.
Most Common Shipment Tracking Problems
We will send your tracking information by confirmation email within 48-72 hours after you place your order. Please note that order information may not be available until your shipment has reached the destination country. You may receive a “Pending” or “Tracking does not exist” notification. Please allow 5 to 7 business days after you receive shipping confirmation to track your shipment.
If you receive notice from your local postal carrier (Royal Mail, USPS, Australian Post) of a failed delivery attempt, please contact your local carrier. Your local carrier can assist you in scheduling a redelivery attempt or a pickup at your local carrier. Packages not claimed within 5 days are returned to the sender. If your package is not delivered and you have contacted your local carrier, please contact our support team. We will assist you in locating your package and scheduling a reshipment if necessary.
How to Track Orders from FreeModainil
Check Local Postal Provider Websites for Updates on Tracking
For the most up to date tracking information for our shipments from Singapore or India, check your local postal carrier website. Your tracking information will become available when your package arrives at the destination country.
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After a successful checkout, we will email you a tracking number in 3 business days after your package has been shipped. Please check your inbox or SPAM folder in your email for order confirmation and/or tracking number.
What you can do next:
Step 2: With any choice from our tracking tools, input your tracking number (e.g. EMXXYXXYXYXIN)
Step 3: Using a valid tracking number, you will get tracking results. See from USPS how it works.
Please note that parcel shipments sent via Regular Airmail (RMXXXYYXXXXIN) can NOT be tracked and DO NOT require a signature.
After getting your tracking number, you will receive email and SMS tracking notifications of your parcel via Aftership – one of the most advanced parcel tracking services in the realms of the online pharmacy industry. Please note that parcel tracking information is generally available within 3-4 days after your package is shipped.
Our shipping time varies depending on your country-specific customs laws & procedures. The shipping time includes two delivery options:
- for Express delivery, it takes 7-10 business days for orders delivered to the USA, the UK, & Australia. Standard delivery to these countries takes 10-18 business days;
- orders delivered to other countries can use Express delivery which takes 10-21 business days or standard delivery which usually takes 10-30 days.
FYI: It’s very important to note that for every country, customs clearance is an obligatory procedure done for all the goods crossing a border between countries. Usually, goods clearance takes about 1-2 business days but sometimes, it may delay taking up to 7 business days. Due to this custom delay, you may experience an unexpected delay in receiving your items at the intended time.
As part of our e-pharmacy operation & customer-relation to ensure we serve you best, we take the necessary effort to ensure all parcels made from our drugstore pass through customs without issue (normally, 99.5% of our parcels go through the US, the UK, and Australia customs smoothly).
Take note that individual countries have different criteria in how they operate in customs with the goods they receive. It can be rare but in the unlikely event of your parcel gets lost or stuck at Customs for more than 2 weeks, we communicate with you and if the reason of your parcel being held is beyond our control, and upon your decision, we will either reship your parcel for free or give you a full refund if preferred.
If making bulk orders from our e-pharmacy, there is no need to worry about it being held at customs. We normally split bulk orders or those in large quantities (for example, an order of 500 pills) into several packages (we separate 300 tabs for each package) and ship them separately every 3-5 business days to avoid any issues at country-specific customs.
Note: Our products are sourced from approved manufacturers. So don’t fret or worry in case of any failed or delayed delivery. Have peace of mind knowing that we constantly track all buyer orders and if for any reason your order doesn’t reach you within 30 days, communicate with us.